Life aboard, connected.
Call home tonight
Video calls that hold up at speeds of up to 400 Mbps, so crew can see family before and after watch instead of hoping for a signal in port.
Everything else too
Messaging, email, social, banking, shopping, streaming and gaming off duty. The same internet as ashore, not a stripped down version of it.
Personal and private
Each person buys their own pass on their own phone. No shared logins, no queue at the bridge, no rationing.
Nothing to install
Join the Wi-Fi and the storefront opens. Any phone, tablet, or laptop already aboard works.
Fitted, run, and supported by us.
Installed without disruption
ELCOME engineers fit and commission the equipment during a normal port call. No yard time, no crew labour, and no project for the vessel to manage.
Separate from ship systems
Guest traffic rides WELCOME’s own link and gateway, isolated from bridge, cargo, and business networks. What the crew stream never touches what the ship runs on.
Fair on a shared link
Every device is metered at the gateway, with quotas and speed tiers held per session, so no single heavy user can take the link the whole vessel is sharing.
Supported from shore
Gateways are monitored, diagnosed, and updated remotely by ELCOME around the clock, so nobody aboard becomes the Wi-Fi engineer. When hardware needs hands, an ELCOME engineer meets the vessel.
Crew connectivity, none of the burden.
Onboard social connectivity is now a binding standard under the Maritime Labour Convention, in force since 23 December 2024 and inspectable by port State control across states representing more than 96% of world gross tonnage. The associated ILO guideline asks shipowners to provide internet access so far as is reasonably practicable, with any charges being reasonable in amount.
That is exactly the shape of WELCOME. Crew get fast, fairly priced internet on the phone already in their pocket, they pay for what they use, and the owner meets the expectation without buying anything.
ILO MLC Standard A3.1.17 · Guideline B3.1.11
No CAPEX for qualifying vessels. ELCOME brings the antenna, the satellite capacity, and the support, and operates all of it. Crew buy their own passes, so crew connectivity never becomes an airtime invoice.
Charges the guideline contemplates. Reasonable charges are expressly allowed, and WELCOME passes are priced for crew wages. Crew choose what they buy, from a small pack to a monthly plan, and nobody is asked to buy more than they need.
Fund it if you want to. Owners who prefer to cover crew connectivity buy access codes in bulk and issue them as an allowance, at a cost fixed in advance. Crew top up beyond it themselves.
Crew that stay. Seafarers weigh internet access alongside wages when they choose a ship. A connected vessel is an easier one to crew, and a harder one to leave.
Two years connecting people at sea.
Hundreds of vessels and sites.
Every one installed and operated by ELCOME.
Thousands of people online every day.
Crew, passengers, and residents buying their own passes.
Plans from a few dollars.
Bought on the phone already in a pocket.
One service, three ways to sail with it.
The same platform serves a bulk carrier on a six month rotation, a charter yacht for a week, and a ferry crossing that lasts ninety minutes. What changes is the catalog, not the equipment.
Merchant fleets
Crew live aboard for months and buy the pass that fits their rotation and their budget. The ship answers the connectivity standard, the owner invests nothing, and guest traffic stays isolated from bridge and business systems.
Charter and yachts
Charterers and their guests are online at Starlink speeds the moment they step aboard, and pay for their own usage directly on their own phones. Nothing lands on the charter invoice, and there is no bill to reconcile at the end of the week.
Cruise and ferry
Passengers buy exactly what the voyage needs: an hour on a short crossing, a day pass, or a plan for the whole cruise. No queue at guest services, no crew time spent selling Wi-Fi, and per device metering keeps every purchase usable when the whole ship is online at once.
Catalog, pricing, and branding are set per vessel and change instantly, so a ferry route and a world cruise can run entirely different offers on the same platform.
Priced the way people actually buy.
| Plan type | How it works | Who it serves |
|---|---|---|
| Data packs | Buy once, use until gone, 1 GB to 100 GB | Crew and passengers topping up day to day |
| Monthly plans | A daily allowance that renews every day | Crew on long rotations, guests on long cruises |
| Time passes | Unlimited access for a set period | Ferry crossings, day guests, and charters |
| Speed upgrade | Per-day add-on: unlimited browsing at reduced speed Popular | Heavy days without big packs |
| Access codes | Prepaid codes, sold in bulk or granted | Welfare allowances, charter packages, promos |
Catalog, pricing, and currency are tuned per vessel and change instantly, fleet-wide or one ship at a time. Guests pay with major cards or mobile wallets, or redeem a code from the crew office.
Rejoin the moment you sail back in.
Crew move between ships and shore. The app, arriving soon, carries the account with them: it keeps the plan, the payment method, and the connection ready, so getting back online takes no setup on the next vessel.
See what is left. Data and days remaining at a glance, so a call home never ends halfway.
Top up in a tap. Saved payment, plans one tap away, no re-entering anything at sea.
One account, every WELCOME site. Sign in once and reconnect automatically on any ship or venue running WELCOME.
Answers before you ask.
Does WELCOME help a vessel answer the MLC crew connectivity standard?
Onboard social connectivity is a binding standard under the Maritime Labour Convention, in force since 23 December 2024 and inspectable by port State control. The associated ILO guideline asks shipowners to provide internet access so far as is reasonably practicable, with any charges being reasonable in amount. WELCOME puts fast, fairly priced internet on the phone crew already carry, and reasonable charges are expressly allowed.
What does the owner pay for WELCOME?
For qualifying vessels, nothing up front. ELCOME brings the antenna, the satellite capacity, the gateway, and the support, and operates all of it. There is no equipment to buy and no capacity contract to sign. Owners who prefer to fund crew connectivity buy access codes in bulk at a cost fixed in advance.
Does guest Wi-Fi traffic touch the ship systems?
No. Guest traffic rides WELCOME’s own link and gateway, isolated from bridge, cargo, and business networks. What the crew stream never touches what the ship runs on.
When and how is WELCOME installed?
ELCOME engineers fit and commission the equipment during a normal port call. No yard time, no crew labour, and no project for the vessel to manage. Gateways are then monitored, diagnosed, and updated remotely from shore.
What can crew and passengers buy?
Data packs from 1 GB to 100 GB, monthly plans that renew a daily allowance, time passes for a set period, a per-day speed upgrade, and prepaid access codes. Catalog, pricing, and currency are set per vessel and change instantly.
Does WELCOME suit cruise ships, ferries, and charter yachts?
Yes. The same platform serves a bulk carrier on a six month rotation, a charter yacht for a week, and a ferry crossing that lasts ninety minutes. What changes is the catalog, not the equipment.
Put everyone aboard online.
Crew and guests buy their own pass on the phone already in their pocket, at the next port call or the one after. ELCOME fits it, runs it, and supports it.